How can we help?
Most questions have a quick answer below. If yours does not, write to us and a person will reply by email.
Quick answers
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On iPhone or iPad open Settings › Apple Account › Subscriptions › Suomi Daily. On a Mac open the App Store, click your name, then Account Settings › Subscriptions. Cancelling stops the next renewal, and you keep Pro until the end of the period you paid for.
Can I get a refund?
Apple handles payments and refunds for App Store subscriptions, so we cannot issue them ourselves. Request one at reportaproblem.apple.com and Apple will reply by email.
I subscribed, but the app still asks me to subscribe.
Open Settings in Suomi Daily and tap Restore purchases under Subscription. Make sure the device is signed in to the same Apple Account you subscribed with. If Pro still does not appear, write to us and choose Subscription or billing.
My progress is not on my other device.
Progress syncs through your own iCloud. On each device, sign in with Apple in Suomi Daily, use the same Apple Account, and keep iCloud turned on for Suomi Daily in Settings › Apple Account › iCloud. A new device can take a few minutes to catch up the first time.
A listening lesson will not play.
A lesson needs a connection the first time it downloads. Once it is on your device it plays offline. If a downloaded lesson still will not play, tell us the lesson number and your device below.
How do I leave the leaderboard?
In the app, open your profile and turn off Show me on the leaderboard. Your name, city and photo are removed from the shared table.
How do I delete my data?
Your learning data lives in your own iCloud. Deleting the app removes it from that device, and you can delete what is stored in iCloud under Settings › Apple Account › iCloud. For anything we hold, such as your waitlist entry, support messages or leaderboard entry, send us a message below and choose Privacy or data deletion. We confirm deletion within 30 days. The Privacy Policy has the detail.
Write to us
We read every message and reply to the email address you give.